Privacy Policy

Introduction

This Privacy Policy describes how IWIL PRODUCTIONS PVT LTD and its affiliates (collectively "we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website ShivUtsav Platform. You may be able to browse certain sections of the Platform without registering. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable laws including data protection regulations. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or interact with us. The information we may collect includes but is not limited to:

  • Personal Information: Name, date of birth, address, phone number, email ID, proof of identity.
  • Sensitive Data: Bank details, payment instruments, biometric data (when applicable).
  • Behavior Tracking: Preferences, usage data, and transaction details.

We may also track behavior and preferences on our Platform for analysis. Third-party services may collect your data under their policies. We are not responsible for third-party privacy practices.

Usage of Data

We use personal data to:

  • Provide services requested by you.
  • Enhance customer experience.
  • Resolve disputes and troubleshoot issues.
  • Detect and prevent fraud and illegal activities.
  • Inform you about offers, products, and services.

Sharing of Data

We may share your personal data with:

  • Affiliated entities within our group.
  • Third-party service providers such as logistics, payment partners, and marketing agencies.
  • Law enforcement authorities as required by legal obligations.

Security Measures

We implement reasonable security measures to protect your data from unauthorized access or misuse. However, the transmission of data over the internet cannot be guaranteed as completely secure. Users are responsible for maintaining account security, including login credentials.

Data Deletion & Retention

You may delete your account from your profile settings, which will result in the removal of associated data. However, we may retain data if required for fraud prevention, legal compliance, or analytical purposes.

Your Rights

You may access, rectify, and update your personal data through the Platform’s functionalities.

Consent

By using our Platform, you consent to our data collection, usage, and processing as outlined in this policy. You can withdraw your consent by writing to the Grievance Officer.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Please check for updates. We will notify you of significant changes if required by applicable laws.

Grievance Officer

Office: Wilfred fernandes
Designation: CEO
Company Name: IWIL PRODUCTIONS PVT LTD
Address: Flat no 301, Sri Guru Residency, Neermarga Kalpane Road, Mangaluru, Dakshina Kannada, Karnataka, 575005
Contact: Phone: +91 90351 59097
Support Timing: Monday - Friday (9:00 AM - 6:00 PM)